Author: Maxwell Healthcare Associates
Posted: November 28, 2023
Compliance, efficiency, and resource management have defined the state of post-acute success in the past few years. Agencies juggling changing regulations, employee burnout, and resource shortages have almost no room for error as they struggle to keep their doors open amid these trying times. It is essential that agencies practice perfection from end-to-end, but oftentimes much of this burden is put on operations and processing, ignoring a key factor that eliminates many problems if properly considered. The essential aspect of the care continuum that creates a streamlined operational process is the intake of new patients. Although operational oversight will always require intense attention to detail, practicing optimized intake will curb many problems at the source and ensure success is easily maintainable.
The intake department is the first touch point every patient experiences as they take their journey throughout post-acute care. The full intake process is somewhat like an orientation where key information is documented and considered to ensure the best possible quality of care is provided throughout the cycle. Patient intake is an all-encompassing process where organizations collect demographic, social, and clinical data as well as all necessary consent forms, payments, and insurance.
The transition toward post-acute care is a confusing time for all involved. For caregivers, the ultimate goal is making the patient as comfortable as possible throughout this change. A comprehensive intake department will not only assist in compliance, billing, and quality, but further provide comfort and clarity to the patient. Clarity beginning with the intake process is essential to support patients and families throughout a tailored care plan and streamlined, insured billing process.
Comprehensive intake is just as important on the provider side to support operations and streamline the care process. A focus on documentation, oversight, and clarity will assist in achieving compliance and full productivity. In turn, optimized intake leads to improved outcomes, less waste, and scrutiny. It transforms into improved agency benefits from overall increased clinician satisfaction and quality of care.
As stated, the intake process has the opportunity to set a positive tone for the entire experience of the patient as they begin a care cycle. On the other hand, poor intake practices create many operational and clinical issues affecting both patient and caregiver satisfaction, as well as overall agency performance. Poor intake negatively affects all aspects of operation, but the most pressing issues are the following:
To address these issues while ensuring the highest possible standard of care, it is essential for agencies to develop a streamlined and standardized intake practice. Proper planning, communication, and continuous training are all essential steps in improving this process while fostering excellence throughout operations and clinical care.
The intake process is an incredibly important aspect in achieving clinical success. MHA’s team of all-encompassing experts is your partner in overhauling intake and achieving success throughout your agency. Beginning with preliminary assessments, our consultants provide industry-leading recommendations and end-to-end support. Through optimization, a tailored team provides the guidance and training needed to improve satisfaction and retention. From there we offer transformative tech-enabled solutions to improve communication, productivity, and documentation. If you’d like to learn more or are ready to actualize your agency’s goals, contact us at [email protected] or visit www.maxwellhca.com.