Author: Harper Dion
Posted Date: June 27, 2023
The post-acute industry by nature is unpredictable. In the past few years, we’ve seen countless changes to regulations and overall conditions within the industry, making for general uncertainty at the agency level. Due to this uncertain nature, many issues that arise lack one singular solution, and many times require a mixture of human capital, technology, and overall analysis to reach resolution. At MHA, we fully understand the depth of issues that arise, and the need for a multifaceted plan of attack to efficiently resolve them. From this realization came our vendor partner program. “The Vendor Partner Program essentially does the vetting work for you,” said Vendor Partner Manager at MHA, Hunter Sorensen. “Our team is familiar with common issues in the post-acute world. Through our extensive research we find the top companies for partnership, providing agencies with the best options for transformative technology and management solutions.”
We have partnered with many providers who are dedicated to the future of post-acute, outfitting our consultants with a distinct “toolbox” to answer unique client needs. With the large roster of partners, it can be difficult to select the proper solution. However, with a comprehensive overview of each partner, it becomes possible to identify situations where implementation of this technology would find benefit within the suffering agency. Below is a comprehensive outline of specific problems, alongside partner solutions that provide unparalleled solutions.
With the state of post-acute regulation, continuous updates from CMS constantly require changes in documentational processes. These updates require clinicians to focus on accuracy, while demanding ever-increasing time. The increase of documentational time takes away from hours dedicated to patient care, which evolves into full burnout as monotonous but essential tasks crowd scheduling. This problem is seen widescale, leading to over nine billion minutes spent monthly on backend tasks in the entire industry (nVoq). The increasing demand of backend tasks consuming clinician hours leads to burnout and dissatisfaction. This creates an unfortunate feedback loop as cutting time or rushing these tasks will raise OIG red flags, stagger operational productivity, and lead to further burnout.
The answer to this overflowing burden of backend responsibility lies in instantaneous documentation through the nVoq platform. nVoq is a cloud-based speech-to-text recognition software platform for healthcare scenarios. The platform uses intelligent software to shed time and error from documentational processes while remaining HIPAA and PCI-DSS compliant. This cloud-based solution not only assists in documentational accuracy, but drastically cuts clinician back-office time, freeing up their schedules to focus on more involved patient care. Overall, an agency suffering from documentational errors and employee burnout benefits greatly through the implementation of nVoq’s technology. This technology maximizes ROI, protects agencies from audits, and provides an overall increase to employee satisfaction and retention.
Considering employment shortages and burnout, we see monotonous backend tasks take up 100s of hours of weekly employee time. These tasks range from data analysis to chart audits, and even legal tasks like eligibility reporting. No matter the task, it proves to be essential yet time consuming, especially for clinicians hoping to focus solely on patient care. Furthermore, when facing burnout with these tasks, error increases, leading to larger problems later. Artificial intelligence (AI) and Robotic Process Automation (RPAs) is taking over within space, as it fights burnout and guarantees flawless completion in a timely manner.
MHA’s 2022 Partner of the Year, Element5, provides the world’s first intelligent automation solution specifically built for post-acute care. With over 40 prebuilt workflows, there’s a solution for every type of backend problem that arises in the space. Furthermore, these workflows are continuously updated for changing industry regulation. No matter what happens E5 will be ready to automate your processes towards success. Automating backend tasks with Element5 frees up clinician time, further increasing satisfaction and excellence within the space.
No matter where you look, the US economy is experiencing a state of shock amid work shortages. Within this shortage, the post-acute industry is dealing with an even smaller pool of professionals, facing burnout as regulation and certification needs become increasingly strenuous. If an agency can find qualified staff, then comes the challenge of retention and satisfaction. Just because a professional has the qualifications on paper, the question of compatibility with agency processes and culture comes into play. There are countless factors that influence success rate in onboarding efforts, and with continued uncertainty, employers need a new method to experience success on these fronts.
Post-acute care agencies rely heavily on an expert workforce dedicated to providing high-quality care. In the seemingly endless search, the intelligent staffing solution from HyperCube is here to streamline recruitment efforts. HyperCube connects agencies with a network of qualified and specialized professionals through advanced competency matching algorithms. Additionally, they offer inventive tools and resources to assist in attracting and retaining these professionals. Through comprehensive onboarding and continued support, your agency will receive the necessary tools to attract, vet, retain, and satisfy new professionals as they quickly integrate into your team. Using HyperCube’s technology, post-acute agencies are outfitted with transformative tools to free up the time needed to find staff, allowing the reallocation of focus towards patient care and operational efficiency.
With costs and economic turmoil constantly ramping up, resources, labor, and administrative expenses prove to be a significant burden for healthcare providers, especially for smaller agencies specializing in homecare and hospice services. Considering the ever-increasing cost of administration with added confusion from changing regulations, many agencies lose out on the chance to ever scale up to a larger operation.
Forcura offers a transformative solution to this challenge through inventive revenue cycle optimization, custom-focused on more positive clinical outcomes. Forcura’s platform allows for streamlined communication between healthcare providers, ultimately improving workflow while reducing expenses. Additionally, Forcura continues to innovate and expand connectivity, creating a more connected and sustainable healthcare ecosystem, optimizing operations while creating the opportunity for efficient scalability.
In the past few years, legislation and trends in the post-acute world have been increasingly focused on quality of care. Legislative changes and updates like value-based purchasing and quality auditing are increasingly strenuous as it becomes vital for providers to focus on referral generation. In this climate, the processing and care of high-acuity patients is a necessary process that demands an abundance of time and resources. Often agencies are underprepared, lacking the resources to provide efficient quality care to high-acuity cases. In the inevitable event of these cases, underprepared agencies will suffer, staggering their operations and overall quality of care.
Dealing with high-acuity patients is already difficult, adding wound-care to the mix further staggers operations, presenting a seemingly impossible challenge for providers. SWIFT offers an industry leading, AI-powered intelligent wound care solution that directly communicates with EHR systems. The solution provides an instantaneous, deep analysis of any wound-based problem, leading to 88% injury reduction and up to 300% faster healing time in documented cases. SWIFT’s solution offers an effective, long-lasting implementation for healthcare providers focused on improving patient outcomes permanently.
In an increasingly tech-focused industry, many agencies fall victim to an underdeveloped IT agency, ultimately losing ROI on technology they either weren’t fully equipped to use or underprepared for the eventual need to update. Unfortunately, this issue is far too common in the post-acute space; agencies lack management, repeatedly wasting time, money, and resources on outdated or under optimized devices. The lack of support and management of newly implemented technology is the deciding factor that turns an intelligent investment into an maintenance-heavy money pit at any agency.
StratixMMD offers an innovative device management solution that includes options for recycling, updating, and general support. Gone are the days of unused technology and mobile devices collecting dust and burning capital. STRATIXMMD acts as a tech consulting firm for any agency's needs. Their support offers its own help desk, custom tailored to any device systems administered in your agency. Stratix is an excellent solution for healthcare providers looking to streamline their technology management, turning old, under optimized tech into transformative solutions, maximizing productivity and ROI.
The ongoing employee shortage not only staggers operations but leads to further underdevelopment of training and onboarding programs. Aside from retention issues, this trend leads to further operational issues as the few new employees found by an agency will be underprepared for challenges that inevitably arise. This creates an unending cycle of under optimization as undertrained employees amplify issues, leading to further burnout and retention issues. Ultimately, agencies become subjected to operational mishaps affecting financials and productivity at every level of operations.
MedBridge offers a solution for this issue by prescribing a fix at the root of the problem. Through their Learning Management System (LMS), MedBridge spearheads training efforts, providing industry leading training content. Through this program, retention and satisfaction improve rapidly, giving your agency the cutting edge needed to improve satisfaction and restructure employee focus, creating a more successful agency.
Dealing with changing regulations is a constant struggle that will never fully subside. External changes call for reallocation of employee hours to implement corrective measures while internal changes call for a full restructuring of employee responsibilities. Regardless of the source of change, agencies will experience staggered RCM, operational upsets, and lack of clarity that spreads mass confusion and burnout. Luckily, the solution lies with comprehensive data and coding processes. HealthRev Partners is the solution to any upsets, either internal or external through their Velocity platform.
HealthRev Partner’s Velocity platform provides a comprehensive overview of challenges within the financial departments of post-acute care agencies. The platform streamlines the billing process, allowing for a faster and more accurate revenue cycle. Velocity automates the setup and onboarding process, making it easier for agencies to get started with billing and coding, reducing the risk of human error while increasing efficiency. The overall result is faster reimbursements and improved cash flow.
The platform also provides an intelligent claim scrubbing feature, which automatically checks claims for errors before submission. This helps to reduce denials and delays in payment, ensuring that agencies receive the full reimbursement they are entitled to.
In addition to its billing features, Velocity also offers a powerful reporting and analytics engine. This empowers agencies to gain insights into their billing performance, track key performance indicators, and identify areas for improvement. With this information, agencies make informed decisions to optimize their revenue cycle and increase profitability.
The Post-acute industry by nature is always changing, whether your agency is suffering from the labor shortage, current economic turmoil, or uncertainty due to continuous CMS legislation. Problems are bound to arise within operations. With the uncertain nature of these problems, receiving assistance from a third-party entity provides the much-needed clarity to achieve success. MHA is here to help with our team of experts with years of experience in every aspect of post-acute care. Our team provides a full analysis of your agency’s operations, identifying pain points and prescribing a fix. From there, we identify ways to ensure these same issues won’t arise again in the future by identifying areas of possible optimization. Our team provides you with a direct line to any of our intelligent vendor solutions, arming your agency with RPA, cloud-based solutions, AI-powered technology, and even customizable outsourcing to fully overhaul at-risk areas. No matter the issue, MHA is here to address current problems and optimize your future for unforeseen ROI and success.