Author: Vivek Mathew Posted: Nov. 10, 2020
Invest in Proper Training to Prevent Increasing Turnover Rates in Hospice
According to a new report by the Home Care Salary & Benefits Report, the turnover rate in the home health industry has gradually worsened. Per the report, the home health industry saw a turnover rate of 22.18% in 2020. This unfortunately was a slight increase from 2019 at 21.89%. Home care aides also tapped high numbers at 36.53%. In fact, this is the highest turnover rate for the healthcare industry. The massive turnover rate is likely due to inefficient training. Many clinicians tend to leave positions because they feel overwhelmed with the level of work and the lack of training in preparation for the work they hope to accomplish. Thankfully, MHA provides tools and comprehensive training to agencies that need a helping hand. Read on to see how we can help.
Day 1 training
When MHA conducts new employee training, employees will begin day one with a syllabus in hand. These trainings are conducted via Zoom and are completely customizable to the agency in accordance with their needs. Our first classes are considered to be overviews of individual roles and tasks associated with each job. Then we proceed to an introduction to the software you’ll use on the job. At this point of the training, the classes are structured as lectures rather than interactive sessions. Once the lecture and overview are done, we get into the more interactive part. These classes are more discipline-specific. At this point, individuals are taught what they are required to do within the agency.
High-level look at training with MHA
Here’s a high-level look at what various departments in your agency will encounter when they go through an MHA training.
Clinical management teams will learn how to review a variety of care plans to make sure everything is included in patient care. Participants will receive an introduction to clinical responsibilities and learn how the roles of clinical managers relate to their patients, team members and the agency as a whole. Plus, they’ll receive practical skills needed to provide the highest level of clinical management services in a cost-effective manner.
As we’re all aware, hospice is nonstop and works 24/7/365 as your team works days, nights, weekends and holidays in service of your patients. The proper management of home health logistics is essential as you coordinate, communicate and provide care in a time-efficient manner. That’s why scheduling teams that train with MHA will learn to work within the scheduling console to move the necessary pieces for patient care. Teams will also learn how to work in a cohesive unit to ensure documentation and compliance issues are dealt with efficiently.
Medical records teams will work to make sure all paperwork and orders are signed. The tasks assigned to this group are important for the overall health of an agency. At MHA, you’ll learn about the organization of clinical records and understand how to set up your patients with the right equipment and medications necessary to live comfortably. We’ll ensure that you learn all of the critical tasks to thrive in your role in medical records.
This was simply a sample of courses that your team will delve into as you enroll in MHA’s training classes. Learn more about how MHA can assist your team with the necessary training you need. See how we can prevent turnover and equip your staff with tools to excel in their jobs. Contact us today to learn more.