MHA & Solution Partners: Assessment, Optimization, Adoption (Part 1)
Author: Cole Sorensen
Posted: October 8, 2024
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At MHA, we deliver tailored solutions to optimize every aspect of your agency’s operations. As a tech-enabled consulting firm, we have partnered with companies that not only fit well within our company’s lifecycle, but companies that we know help any agency with any problem. Our Solution Partners align with our assessment, optimization, and adoption lifecycle. They are strategically selected to address and solve our clients’ specific challenges and provide tailored solutions. MHA partners with industry leaders like nVoq AI, Forcura, Element5, and HealthRev Partners to deliver comprehensive solutions. These strategic alliances enable us to offer a wider range of services and products to meet our clients’ evolving needs.
nVoq AI
Post-acute care clinicians often struggle with burdensome documentation processes that divert focus from direct patient care. In fact, in a survey that captured the perceptions of documentation burden amongst all healthcare professionals by the American Medical Informatics Association called the 25x5 Task Force TrendBurden, 75% of survey respondents believed that documentation impedes actual patient care.1 Inefficient documentation workflows from the initial data capture to ongoing administrative tasks hinder an agency’s operational efficiency and the actual care of patients. To address these challenges, we believe optimizing documentation at the point of care is crucial.
That’s why we partnered with nVoq; a company committed to enhancing documentation processes within post-acute care agencies through streamlined tech-products and services. Following our assessment of an agency’s documentation processes, we identify pain points and inefficiencies. Armed with this data, we purpose nVoq as a targeted solution. MHA prioritizes combining and implementing innovative tools to optimize documentation processes. By partnering with an organization that excels in an area where agencies are continuously facing issues such as documentation, we at MHA expand our capabilities to address the unique challenges that agencies are faced with.
nVoq AI has saved agencies 30 to 90 minutes per day in total documentation time7, allowing their frontline workers to focus more on direct patient care, rather than tedious documentation burdens.
Forcura
When it comes to documenting and onboarding new patients in the back office and updating patient charts directly from the point of care, having the right technology to allow for smooth processes is essential. Clinical record keeping is an integral component of enabling continuity of care and should enhance communication between different care providers.2 Many times, when agencies are taking in new patients, processes with establishing those people within their own systems is overly time-consuming and can be difficult to document at the point of care. At MHA, we know that it is essential for agencies to be able to streamline their processes, whether it be onboarding patients, more efficient EMR systems, or speeding up collaboration across teams to update patient documentation with the right technology.
Our solutions partner, Forcura, specializes in making these processes more efficient to ultimately save the agencies time as well as focus attention on direct care of patients. Our assessments often reveal inefficiencies within agencies such as fragmented workflows, cumbersome intake processes, and suboptimal EMR systems. After establishing these issues, we know to consult the agency with Forcura. MHA is always committed to enhancing workflows for agencies, and with the help of Forcura’s products and services, we can optimize these operational needs.
Forcura has helped agencies become 60% faster in signing orders, saving the time they would have lost without such a streamlined tool as theirs.4
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Element5
Agencies are finding that having a streamlined and automated platform for all clinical and back-office operations is essential in reducing administrative tasks, enhancing efficiency and patient care, and optimizing their resources. Without a tool, the workload increases dramatically, and the tasks assigned stray away from the actual quality care of the patients. We understand that this ultimately can affect revenue flows due to the misallocation of worker tasks where patient care should be the top priority.
Understanding this, MHA’s solution partner Element5, fits right in with the area of need these agencies come to us with. Element5 provides pre-built workflows that engage clinicians and back-office workers to automate and streamline their everyday tasks. Our trusted partner understands the critical role streamlined tools play in optimizing workflows and reducing costs. At MHA, we want the utilization and optimization of such products and services to help these agencies with their workflows. Through diligent assessments, optimizations and implementations, Element5 directly aligns with our goals of creating a more streamlined approach for post-acute agencies.
Element5’s automation platform can automate up to 97% of an administrative process, as well remove 83.7% of eligibility administrative tasks.3
HealthRev Partners
Agencies frequently seek MHA’s expertise to optimize their revenue and cash flows. The foundation for this success lies in efficient, scalable tools that empower both clinicians and administrative staff. Having a proactive billing and payment approach that tracks claims data is important to ensuring that agencies’ services are reimbursed efficiently.6 By tailoring solutions to each agency’s unique needs, we foster transparency, resource optimization, and a clear focus on delivering exceptional patient care.
HealthRev, a company dedicated to driving predictable revenue cycles for agencies, allows MHA to expand our reach in our consulting expertise. In having a partner like HealthRev, we at MHA partner with agencies to optimize revenue cycles. We assess current operations, identify growth opportunities, and develop strategic implementation plans. Your solutions complement our approach, allowing us to deliver comprehensive revenue cycle management solutions. From there, our partner does what they do best. Like MHA, HealthRev finds areas for optimization, and gives agencies the boost in their operations that they need to boost their cash flows and revenue cycles.
HealthRev Partners lowers days sales outstanding (DSO) by upwards of 30% within the first 30 days for agencies, allowing for quicker and steadier cashflows.5
The MHA Difference
MHA is the leading home health and hospice consulting firm because of our unmatched industry expertise and our extensive network of solutions partners. Our deep understanding of the industry, combined with strategic partnerships, empowers us to deliver comprehensive solutions that address our clients’ most complex challenges.
To learn more about MHA’s solution partners and how we stand alone in the industry with consulting services, contact us at [email protected] or visit www.maxwellhca.com. Together, we can assess, optimize and implement the necessary strategies and services to maximize any area of need.
Resources:
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American Medical Informatics Association. "AMIA Survey Underscores Impact of Excessive Documentation Burden." Accessed August 15, 2024. https://www.amia.org/about-amia/newsroom/press-release/amia-survey-underscores-impact-excessive-documentation-burden.
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O’Reilly, R. "How to Keep Good Clinical Records." Journal of Clinical Medicine 7, no. 4 (2018): 150. Accessed August 15, 2024. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6062919/.
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e5.ai. "Intelligent Post-acute Workflow Automation Platform." Accessed August 15, 2024. https://e5.ai/intelligent-post-acute-workflow-automation-platform.
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Forcura. Accessed August 29, 2024. https://www.forcura.com/.
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HealthRev Partners. Accessed August 29, 2024. https://healthrevpartners.com/.
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Hospice News. "Where Hospice Compliance Meets Revenue Cycle Management." Accessed August 15, 2024. https://hospicenews.com/where-hospice-compliance-meets-revenue-cycle-management/.
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NVOQ. "Speech Recognition: Improving Productivity and Clinician Satisfaction." Accessed August 29, 2024. https://www.nvoq.com/speech-recognition-improving-productivity-and-clinician-satisfaction/.