Author: Maxwell Healthcare Associates
Posted: July 25, 2023
In any service-oriented industry, the success of each agency is decided by the overall satisfaction and well-being of the patients that are actively receiving care. Positive and productive client outcomes are increasingly important in an industry like post-acute where there exists the constant threat of changes and scrutiny from external entities. In the post-acute setting, the main challenges to quality care are inadequate communication resulting in missed visits, and the failure to take patient feedback into account, which leads to stagnant quality. Caregivers need a tool to address these concerns, keeping patients in the loop. With proper guidance, providers are empowered to assess satisfaction while increasing quality. To address these issues, MHA has created NOTIFYnana, a simple-to-use, instantaneous text-based tool that enables this feedback process. Ultimately, the app revolutionizes patient satisfaction while enabling agencies to reach that next level of quality care.
NOTIFYnana is a post-acute communication app that tracks upcoming and completed appointments, number of messages, and overall success rate of clinical visits. The application is secured with multi-factor authentication and message storage, empowering patients and caregivers alike to keep meticulous records of visits and care. After each visit, the application has an optional survey where patients share experiences, ensuring care standards remain top-notch.
The survey function allows agencies to collect valuable feedback by asking patients to rate their visit on a scale of 1 to 10. This simple yet effective survey tool enables agencies to measure patient satisfaction and gain insights into areas of improvement. NOTIFYnana fully compiles data quickly. This provides an almost instantaneous ability to generate important metrics such as the Patient Engagement Score (PES) - a measure of patient loyalty and satisfaction that can be used by referral sources or parried for further analysis Through NOTIFYnana, the PES allows for a seamless roadmap towards improved patient satisfaction, HHCAHPS scores, and overall agency rating. Application data is then easily sharable with payors and other important entities ensuring easy communication throughout all facets of operation.
By fully leveraging the power of NOTIFYnana, agencies receive real-time access to valuable patient information and data, empowering caregivers to provide stronger services while being covered amid audits and changes. Taking a holistic approach to patient satisfaction, agencies prioritize productivity while actively engaging referral sources. This commitment leads to stronger relationships and a continuous improvement in the quality of care provided.
NOTIFYnana empowers post-acute agencies to boost patient satisfaction by gathering feedback, organizing data, and improving visit schedules. By incorporating these insights into measurable and actionable data, agencies are empowered to actively engage referral sources, build stronger relationships, and improve care quality, solidifying their position as patient-centric leaders in the industry. MHA’s team of experts remain well-versed in every aspect of the post-acute world. Our industry-leading experts are well-versed in the ever-changing world of post-acute care, always arriving prepared to assist your agency through any degree of uncertainty. Our forward-thinking mindset has been fully infused in NOTIFYnana. With guidance from MHA, your agency will experience a new era of tech-enabled success. As industry leaders, we remain fully dedicated to creating new opportunities in the space for transformative success backed by innovative technology. As NOTIFYnana begins to enter the post-acute space, our team is tirelessly working on many more products such as nanaCONNECT and Clinician Productivity Accelerator (CPA). If you would like to learn more about NOTIFYnana or any of the upcoming solutions from MHA, contact us at [email protected] or visit www.maxwellhca.com.