Help Desk
Seamless Support from Experts Knowledgeable in both your Agency's Software and Culture.
Defined Escalation Process with Consultative Approach to Issue Resolution.
IT frustrations occur daily and account for crippling cases of clinician burnout. Delayed resolutions often
impact patient satisfaction and overall clinician approval. These difficulties occur when support is left in the
hands of the IT department instead of subject matter experts who are few and far between. Plus, 24/7 support is often nonexistent at agencies that provide around-the-clock clinical care. Most organizations struggle to staff help desks. And if they are well-staffed, knowledge gaps, turnover, and training issues are problems that agencies must confront in pursuit of answers.
Benefits of Help Desk
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Same Day Response for any volume
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Tracking, Escalation, and KPI oversight
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Expert Level Knowledge and Skill
You’ll feel confident that your users are in the best hands with MHA. Your agency will receive a consultative approach that sits behind your help desk.
“A successful EMR implementation is an agency’s biggest predictor of success. It’s an investment on the front end that will give you the greatest advantage in the long run--especially in the current regulatory landscape where efficiency and quality has never been more important. You have one chance to get it right. You don’t get a do over. We decided to do it right and that’s why we hired MHA.”
CEO, Agape Care Group
“Our experience with the Maxwell Healthcare Associates team has been outstanding! They helped us with our EMR implementation, and the experience has exceeded our expectations! Their team members employed exceptional tact and project management skills, kept our team on task and demonstrated significant knowledge of the Homecare Homebase product as well as partnership with the HCHB team. If your home health or hospice agency needs help implementing or optimizing technology, Maxwell Healthcare Associates is the place to call.”
The New Jewish Home
"MHA has been an awesome partner to work with. We say jump; MHA says how high. You've met every need we've had and we're more than happy to continue these and other services into the new year and beyond"
CFO, Legacy Hospice
“A special shout out to our MHA consultants to recognize and thank each of you for the support you provided to our agencies over the past three weeks. For those who’ve reached the end of their time with LHC, it was a pleasure working with you. We look forward to the continued partnership for the remaining five weeks with the Virtual Zoom support staff.”
Director of Integration, LHC Group
“All went well. We had some hiccups with Omicron variant and illnesses but that could not be avoided. The Maxwell team did a great job following our COVID infection control process and did a good job when they were unable to go on-site due to COVID issues/office issues. Always a pleasure to partner with Maxwell.”
AccentCare Hospice
“Very much appreciated Maxwell and any personal encounters that I had…they were prompt to respond and very professional!”
LHC Group
"We are part of a decently size hospital system of 9 hospitals and over 125 offices that have a detailed expectation for downtime. Our operations were shocked when presented with reports that brought limitations to our schedule. Thanks to MHA we now have almost complete replicas of those reports being executed multiple times a day every single day and placed on our downtime machine automatically after a long 4 years of manual execution by our IT team. Worth every single penny."
Large Hospital System
Help Desk Overview
IT frustrations cripple operations of agencies providing around-the-clock care. MHA’s Help Desk provides same-day responses, identifying trends and limiting future complications within your agency. Regardless of volume our team of experts is here for you. Contact us to learn if our Help Desk is right for your agency.
Podcast on Help Desk
Help Desks provide a single point of contact. Customers should know where to go when they need help. In Ep 5 of the MHA Corner Podcast, listen to MHA's Senior Consultant, Hannah Echols, discuss all things help desk and why your agency should implement a help desk.