Help Desk
Seamless Support from Experts Knowledgeable in Both Your Agency's Software and Culture.
Seamless Support from Experts Knowledgeable in Both Your Agency's Software and Culture.
IT frustrations occur daily and account for crippling cases of clinician burnout. Delayed resolutions often
impact patient satisfaction and overall clinician approval. These difficulties occur when support is left in the
hands of the IT department instead of subject matter experts who are few and far between. Plus, 24/7 support is often nonexistent at agencies that provide around-the-clock clinical care. Most organizations struggle to staff help desks. And if they are well-staffed, knowledge gaps, turnover, and training issues are problems that agencies must confront in pursuit of answers.
You’ll feel confident that your users are in the best hands with MHA. Your agency will receive a consultative approach that sits behind your help desk.
IT frustrations cripple operations of agencies providing around-the-clock care. MHA’s Help Desk provides same-day responses, identifying trends and limiting future complications within your agency. Regardless of volume our team of experts is here for you. Contact us to learn if our Help Desk is right for your agency.